Home · Services · Business Automation

Operations engineering

Stop paying people
to re-type things

Most companies do not have a software problem. They have twenty small handoffs where a human copies data from one screen to another, chases an approval, or reconciles two systems that were never introduced. That is the work we remove.

Map a process → Estimate the saving

A live flow, simplified

Email / formTRIGGER Uploaded fileTRIGGER Read & decideAI LAYER ERPSYSTEM OF RECORD CRMSYSTEM OF RECORD
Deterministic stepAI decision layer

The same process, twice

Here is a supplier invoice arriving on a Tuesday. Nothing about the left column is unusual — it is what most finance teams do today, and it is why month-end runs late.

Manual

≈ 11 minutes each · 3 people involved

  1. Invoice lands in a shared inbox
  2. Someone downloads and renames the file
  3. Fields are keyed into the ERP by hand
  4. PO is looked up in a second screen to check the amount
  5. Mismatch found; an email goes to procurement
  6. Reply arrives two days later, buried in a thread
  7. Approval chased over chat
  8. Posted, filed, and the folder structure argued about

Late payments, no audit trail, month-end overtime.

Automated

≈ 20 seconds each · 1 reviewer

  1. Invoice is picked up from the inbox automatically
  2. Fields extracted and matched against the PO
  3. Clean match posts straight to the ERP
  4. Anything ambiguous goes to one review queue, with the reason attached
  5. Approval requested in the tool the approver already uses
  6. Vendor record and payment schedule updated together

Roughly 90% posted untouched. The rest reviewed in seconds.

Automated workflow / ERP screen

ERP and CRM, with an AI layer on top

You do not need to replace either system. Most of the gain sits in the work that happens around them — the entry, the chasing, the reconciliation. We add a decision layer that reads, matches and routes, then writes back into the record you already trust.

System of recordERP

Finance, procurement, inventory and fulfilment — automated where the rules are knowable and reviewed where they are not.

Accounts payableAIInvoice capture, three-way matching and exception routing.
ProcurementAIRequisition checks, vendor scoring and duplicate detection.
InventoryAIDemand forecasting and reorder suggestions on your own history.
ReconciliationBank, ledger and statement matching with a clean exception list.
ReportingAIPlain-language questions answered from live ledger data.
System of recordCRM

Pipeline, service and retention — with the admin that sales teams quietly skip handled for them.

Lead captureAIEnrichment, deduplication and routing to the right owner.
ScoringAIRanking by likelihood to close, trained on your closed-won history.
Activity loggingAICalls and emails summarised into the record automatically.
Churn signalsAIAccounts flagged on usage and support patterns before renewal.
HandoverSales to delivery handoff with the context attached, not re-typed.
SAPOracle NetSuiteMicrosoft DynamicsOdooZoho TallySalesforceHubSpotZoho CRMCustom ERP

What it is costing now

A rough figure beats a vague feeling. Move the sliders to your own numbers — this assumes automation removes about 80% of the handling time, which is close to what we typically see on a well-scoped flow.

Indicative only. A proper estimate comes out of process mapping, where we time the real steps rather than guess at them.

998

Hours returned per year

₹4.5L

Estimated annual cost of the time currently spent on it

How a rollout runs

One process at a time, in production, before anyone talks about the next. Automations that fail usually failed at mapping — because the written process and the real one were different.

Week 1–2MapWe sit with the people doing the work and time the actual steps, including the workarounds.
Week 2–3DesignWhat automates, what stays human, where the thresholds sit and who owns exceptions.
Week 3–5Build & parallel runLive alongside the manual process so accuracy is proven before anyone relies on it.
Week 6+Cut over & extendManual path retired, exception rate monitored, next process picked on evidence.

Which process would you not miss?

Name the one your team complains about most. We will map it, cost it, and tell you whether automating it is worth doing at all.

Map a process →